FAQs - Your Questions, Answered

How long does shipping take?

Our standard shipping time frame is 3-5 business days. We strive to dispatch your order as quickly as possible.
What is the refund policy?

We accept returns within 30 days of purchase, provided the items are in the same condition as when they were sold. Simply take a quick photo of the item for our reference, and we’ll process your hassle-free return.
Are the Birkenstocks sold here genuine?

Absolutely! We guarantee the authenticity of all our products. Each pair of Birkenstocks comes directly from authorized manufacturers.
How can I track my order?

Once your order is shipped, you'll receive a tracking number via email so you can follow its journey to your doorstep.
What if I need a different size or color after my order arrives?

We offer easy exchanges. Simply contact our customer service within 30 days of receipt, and we'll assist you with the exchange process.

Most Common Questions

How can I ensure I get my desired Birkenstocks even when they're out of stock?
It's easy! Just register your interest on our website. While this doesn’t guarantee immediate availability due to popular demand, it does prioritize you for notifications and the option to reserve your pair when they're back in stock.

What happens if the Birkenstocks I want aren't currently available?
No worries! Simply sign up for our back-in-stock alerts, and we’ll reserve your selection so you can complete your purchase as soon as they're available again.

How will I be informed when my selected Birkenstocks are ready for purchase?
After signing up, we'll keep you updated with SMS or email notifications the moment your preferred style returns, ensuring you have the chance to secure your favorites.

What should I do when the Birkenstocks I'm eyeing are restocked?
Make your move swiftly! We’ll inform you as soon as they’re back, and you can complete your purchase directly from the notification. Remember, our collections are in high demand, so timing is everything!